I Studied Human Behavior for Years Before Getting Into Real Estate, Here's What I Learned and How I Work With Clients

With over a decade of customer service experience I've learned to listen and observe people. I would call it an art as t's in the subtle details that you can capture their essence.

Theatre has had an important impact in my life, because of it I learned to get out of my shell and interact with humanity. Both my experiences in theatre and customer service have taught me that being genuine and connecting with people is a lot of what most of us do daily, we just don't have the ideal perspective. Everyone complains about customer service jobs or about customer service employees (I've been guilty), truth is that I've learned the most from people by interacting with them and in a way, becoming a sort of mind reader.

1. Clients go to you to have a solution, that's what they pay you for.
   
   I don't go to clients with a problem, I go with a solution.
   People normally name the problem and try to figure it out along the way, however, clients get frustrated that they have to look for a solution for a problem that they may not even have caused, and who knows what other problems are going on in their personal life that you are now adding an extra load on them.
   
   I figure out the details of the problem and I analyze the possible solutions. If I'm unable to come up with a solution I ask someone else so I can get a fresh perspective.
   
   Once I've done that, I tell the client the problem and propose one or two solutions, preferably not more than three, otherwise it would be overwhelming.
   
   Clients may be annoyed but they will most likely be grateful for your efforts in getting them the best possible outcome.

2. If you're paying attention, you will know what clients want before they even open their mouths.
   
   I would say this is my forte. I always seem to know what people want, sometimes without them even uttering a word. I pay attention to micro expressions and body language that denote a concern in the client.

   
   How do I know what it is? Because I pay attention in the conversation to how they react, to their movements, and to how they express themselves in the conversation. Since theatre focuses on living in the moment and paying attention to the cast on the scene this has become second nature to me, but you don't need extensive theatre training to know these things, just pay attention to people all around you.
   
   Go to a coffee shop or any public place and rather than looking down at your phone look at people walking by and notice the details of their shoes, how they dress, how they smile, how they talk, how they wear their hair, and make connections as to why they may make these choices. To make a more accurate reading, analyze the people you interact with on a consistent basis, see what decisions they make from appearance to choice of words and ideologies, and as you find out more about them, make connections of their stories.
   
   

3. People need warmth in their souls.
   
   This may sound a bit woo woo but people want to approach someone who is warm and welcoming, in business and in general encounters.
   If you go into a place of business and the receptionist doesn't smile and greet you, they ask you the same question multiple times, they rush you, they don't give you any warmth in the interaction, chances are you won't go there again, your experience was sabotaged.
   If you decide to interact with a random stranger on the street, will you approach the one with a warm smile or one that looks annoyed? you'll most likely gravitate towards the one with the warm smile because people need warmth in their soul.
   
   People are facing challenges constantly, regardless of background, social status, and financial standing. As a human representative I want to make everyone feel at ease in my presence, this does not mean I will stop being myself to please others, however, it does mean that I will treat you with the deepest respect, just as I expect to be treated. It's part of being a decent human being.
   
   I go even further in my customer service role, I will make sure you feel at home and that all your needs, questions, and concerns are met. When you pay someone for their services, you definitely want to be treated like royalty, as you should.

After more than a decade working in the customer service industry I know that people want to have delightful experiences. Some people may have never experienced these things so to them it's a luxury to receive a service, I make sure to make it THE BEST experience. Others are so used to getting served everything that nothing surprises them, however, I will surprise them by going above and beyond with my resourcefulness, entrepreneurial mindset, and creativity to give them a unique experience.
I've worked in luxury salons my entire working life since I was a teenager, being in this environment has taught me that people don't just go to salons to get a service, they go to have some time for peace and quiet, to decompress from hectic lives, and to interact with like-minded people.

I have shared some of the lessons I've learned and I'm counting on this blog post to serve as a glimpse of who I am, what I stand for, and how I work.

Best wishes!